RETURNS POLICY

Change of Mind returns

Unfortunately we do not offer change of mind returns. We can only offer you a refund if the product is faulty or fails to meet a consumer guarantee under the Australian Consumer Law (in which case, see the "Consumer Guarantees" section below). 

If a product is faulty or fails to meet a consumer guarantee and you would like a refund or replacement, please notify us of your return by email (see details of this in the 'Returning your items – shipping' section), and provide us with a receipt or proof of purchase. This can be one of:

·       An original order confirmation number (received electronically when the item was purchased); or

·       A credit or debit card statement.

Exchanges

We do not offer exchanges, unless the item is faulty or fails to meet a consumer guarantee under the Australian Consumer Law (in which case, see the "Consumer Guarantees" section below). 

Consumer Guarantees

As a consumer, you are entitled to certain consumer guarantees in respect of goods purchased from us.  These guarantees are called "Consumer Guarantees" and are not impacted by our change of mind policy or limited by a defined timeframe. 

If you believe an item is faulty, not of acceptable quality, does not match the description provided or a sample, or is not fit for purpose, you may be entitled to a remedy under the Australian Consumer Law. 

In accordance with Australian Consumer Law, if the failure is minor, we may (at our discretion) repair the item, replace the item or refund you, within a reasonable time. If the item has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value.  You may also be entitled to compensation for any other reasonably foreseeable loss or damage caused by the failure.

The consumer guarantees do not apply where the item was damaged due to abnormal use or misuse, and we will not provide a refund, exchange or repair in those circumstances.